Thank you for shopping with Gerdou Hair! We value your satisfaction and strive to ensure that you are happy with your purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and how we handle refunds.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (e.g., receipt or order confirmation).

• Refund requests must be made within 30 days of the purchase date.

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized wigs

• Items purchased on final sale

• Items damaged due to misuse or negligence

How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact our customer support team at contact@gerdouhair.com or through the chat button on our website.

2. Provide your order details and the reason for your refund request.

3. Our team will guide you on the next steps, including returning the product if applicable.

Processing Refunds

Once we receive your returned item (if applicable) and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item instead of receiving a refund, please contact us to discuss your options. Exchanges are subject to product availability.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account or credit card statement.

2. Contact your payment provider, as it may take some time for the refund to be officially posted.

3. If you have completed these steps and still have not received your refund, contact us at contact@gerdouhair.com.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will indicate the date of the latest revision. Your continued use of our website constitutes your acceptance of any changes.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: contact@gerdouhair.com

• Website Chat Button: Available on our website for real-time support

Thank you for choosing Gerdou Hair. We appreciate your trust and are committed to ensuring your satisfaction.